Who is CHSS

 
Coffs Harbour Support Services (CHSS) was established in 1993 by local families and community members committed to the support, inclusion and empowerment of people living with disability.

We are a Not-for-profit.

Our Vision

A community in which people with disability are valued and contributing members.

We Value …

Respect

Relationships

Positive Images

Professionalism

Our People

                                                                             Profile photo

Steven Paul

CEO
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Peter Cairns

Executive Manager, Corporate Services

Lauchlan Stace

Executive Manager, Service Delivery

Meg Ronk

SIL Coordinator

Sarah McKittrick

SIL Team Leader

Carol Malcolm

Manager, People & Culture

Strategic Plan

Our focus is on continually improving supports for clients and creating opportunities for staff. Our current strategic plan identified 4 key strategic areas that we are working on:

SIL Growth

GOALS

  • Source new SIL properties
  • Fully occupy current SIL houses
  • Be recognized as a best-practice SIL

ACTIONS

  • Promote SIL services
  • Develop best practice SIL services model
  • Develop preferred property specification

Day Program & Drop-In Support Sustainability

GOALS

  • Achieve industry/market sustainability benchmarks
  • Meet client program flexibility expectations

ACTIONS

  • Undertake service review
  • Develop clear service/program definitions and communicate effectively to our markets
  • Explore local service hubs

New revenue

GOALS

  • Meet allied health/behaviour support demand
  • Identify new revenue opportunities totalling 10% of total revenue
  • Target grants to support innovation initiatives

ACTIONS

  • Conduct a feasibility study on the creation of an allied health service
  • Develop a family engagement strategy to support transition of home-based clients to SIL support
  • Develop an employee skills and experience matrix that could support revenue
    diversification opportunities

Enabling

GOALS

  • Values aligned across business with commitment to call out adverse behaviour by all staff and clients
  • Employer of choice as evidenced by retention and engagement
  • Best practice quality and operating systems embedded and evidence- based

ACTIONS

  • Implement NDIS audit recommendations
  • Develop and implement continuous improvement action plans
  • Develop and implement employee engagement surveys
  • Develop an evidence-based performance framework utilising a business intelligence platform
  • Increase brand awareness