Disability Information Hotline

The Australian Government has launched a new Disability Information Helpline for people with disability, their families, carers, support workers and services who need help because of coronvirus (COVID-19).

Visit the Disability Information Helpline page on the Department of Social Services website for more information.

If you have a COVID-19 related question and do not know where to start, you can contact the Helpline from Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST) in the following ways:

  • Phone (free call): 1800 643 787
  • If you are deaf, or have a hearing or speech impairment, you can also call the National Relay Service on 133 677.
    The Helpline will help connect you with the right service, give you reliable and accessible information, or can connect you with a councillor for emotional support if that is what you need.

    NDIS Quality and Safeguards Commission

    The NDIS Quality and Safeguards Commission has a page on their website to support people with disability and their representatives to find information about coronavirus, what you can do to look after yourself, and the ways they are working with NDIS providers to make sure they understand what they need to do to make sure you get the support you need during the COVID-19 pandemic. Coronavirus (COVID-19) information for people with disability | NDIS Quality and Safeguards Commission (

    Stay informed with Government updates

    CHSS will continuously monitor the advice from the Australian Government related to COVID 19 and take appropriate action to reduce the COVID 19 related risks to our clients and staff. We will keep our clients and their representatives, staff and the community up to date with any changes through regular communications.

    Coronavirus (COVID-19) health alert

    The World Health Organization has announced that COVID-19 is a pandemic. To find out how the Australian Government is monitoring and responding to the outbreak visit

    Stay informed with Government updates

    Another way you can stay informed of Government advice relating to coronavirus is by downloading the official government “Coronavirus Australia” app in the Apple App Store or Google Play, or join the Government’s WhatsApp channel on iOS or Android.

    Stay up to date with the Prime Minister’s announcements

    To find out the latest information published by the Prime Minister you can visit

    Want to know more about our services?

    Contact Us

    (02) 6650 5300

    Coffs Harbour Support Services

    14 Scarba Street Coffs Harbour NSW 2450